References IT Management
IT Strategy and Governance
Operationalisation of IT solution delivery process – defined, embedded and controllable software development processes
Customer: Swiss bank
- Creation of process map for software development based on RUP and ITIL best practice models
- Redefinition and introduction of client and demand management processes: key account management, project portfolio management and demand management
- Definition of requisite roles in the solution delivery environment and commensurate entrenchment within the organisation
- Establishment of a process management framework and process organisation for enhanced process improvement and management using KPIs
Design of new IT process landscape in accordance with ITIL and V-model – planning capability and transparency as a result of structured IT processes
Customer: Swiss private bank- Ascertainment of actual position and implementation of a process maturity capability appraisal as per CMMI, and in accordance with ISO 15504
- Definition of target process landscape
- Implementation of process design under application of process management methods and best practices
Standard Software Selection and Rollout
IT project management within a regulatory environment – rollout and integration of external software
Customer: Swiss bank- Design of a collaboration model with external supplier and creation of constructive and trusting working environment
- Gap analysis and detailed clarification to ensure smooth integration of external software within the bank IT landscape
- Negotiation and implementation of a detailed release plan designed to minimise project risks
- Fundamental testing of all aspects of the external software (functionality, performance, user-friendliness, stability, integration, security and end-to-end tests)
Harmonisation of solution delivery engineering tools – efficient, standardised cooperation between development processes, including traceability
Customer: Swiss bank- Project management for the development of uniform tool support for engineering
- Migration of selected projects and creation of requirements for use via new projects
- Institutionalisation of CMMI Level 3 decisively furthered
IT Service Management
Global release and change management transformation project
Customer: Swiss bank- Preparation of detailed process documentation (L4) for global release and change management
- Responsibility for global requirement engineering in relation to strategic system selection
- Representation of CH interests in global design bodies
- Test engineer/analyst for CH interface solution
- Provision of training documentation
- Responsibility for implementation and testing for APAC, EMEA and security technology
IT (Out)Sourcing/Off-Shoring
Internal and external quality assurance within strategic outsourcing and infrastructure programme
Customer: Swiss bank- Establishment of a pragmatic risk and quality management system
- Performance of risk assessments, validation of the quality plan and quality system
- Scrutiny of external providers
IT Risk & Security Management
Establishment of effective internal controls (ICS) – risk minimisation and increased quality within IT
Customer: Swiss bank- Upgrading of control system in specialist departments and IT to ensure compliance with regulatory standards
- Identification, implementation and establishment of relevant IT controls in cooperation with specialist department, IT and management personnel
Integration of IT risk- and IT service management – all possible impact on business at a glance
Customer: Swiss retail bank- Design and establishment of an IT risk management system based on IT service management guidelines and service level agreements
- Development of an integral reporting system with service performance indicators KPIs) and key risk indicators (KRIs)
Security incident and event management
Customer: Swiss bank- Replacement of supplier infrastructure with Standard Linux Server to enhance performance and stabilise security log event correlation
- Rollout of additional security event connector servers for 10-fold increase in global syntax analyser capacity
- Upgrade of security correlation engines to latest release and migration of security monitoring content to the new environment
Development of a universally applicable decryption service
Customer: Swiss bankCertain departments are required to provide documentation and statistics regarding the use of electronic systems. Facilitating a search of archived documents therefore requires the archive to be indexed. To ably meet both these requirements, a universally applicable decryption service was developed, implemented and rolled out. As a consequence, the two primary encoding methods can now be decoded up to high recursion levels.
Development of automatic classification and encoding of sensitive documents
Customer: Swiss bankTo prevent the leak of sensitive data, a system that automatically classifies and encodes sensitive documents on the basis of internal directives was developed, implemented and rolled out. The system is also now being continually developed to provide users with additional classification functions and protect all documents.
Development of encoding system for MS Office documents and emails
Customer: Swiss bankDesign, implementation and global rollout of a client-server solution to encode WORD, EXCEL and POWERPOINT documents and OUTLOOK emails. The system is integrated within Windows and the MS Office suite and supports the prevention of data leaks. Persons outside the company cannot open encrypted documents.
Introduction of new malware detection tool
Customer: Swiss bank- Design, implementation and rollout of the FireEye malware detection tool, which scans all incoming emails for malicious attachments and web addresses
- Set up of monitoring for the security operations centre
Testing
Technical upgrade of a cash management application – comprehensive quality assurance through specialist unit tests and a parallel run with the previous production environment
Customer: Swiss bank- Analysis of input data and provision of notional test data set to carry out targeted specialist unit tests
- Organisation and support for specialist business acceptance tests
- Verification of correct processing using a parallel run with identical input data and GUI actions within the new test
