References IT Management

IT Stra­te­gy and Go­ver­nan­ce

Ope­ra­tio­na­lisation of IT so­lu­ti­on de­li­very pro­ces­s – de­fi­ned, embedded and controllable software development processes

Customer: Swiss bank

  • Creation of process map for software development based on RUP and ITIL best practice models
  • Redefinition and introduction of client and demand management processes: key account management, project portfolio management and demand management
  • Definition of requisite roles in the solution delivery environment and commensurate entrenchment within the organisation
  • Establishment of a process management framework and process organisation for enhanced process improvement and management using KPIs

Design of new IT process landscape in accordance with ITIL and V-model – planning capability and transparency as a result of structured IT processes

Customer: Swiss private bank
  • Ascertainment of actual position and implementation of a process maturity capability appraisal as per CMMI, and in accordance with ISO 15504
  • Definition of target process landscape
  • Implementation of process design under application of process management methods and best practices

Stan­dard Soft­ware Selection and Rollout

IT project management within a regulatory environment – rollout and integration of external software

Customer: Swiss bank
  • Design of a collaboration model with external supplier and creation of constructive and trusting working environment
  • Gap analysis and detailed clarification to ensure smooth integration of external software within the bank IT landscape
  • Negotiation and implementation of a detailed release plan designed to minimise project risks
  • Fundamental testing of all aspects of the external software (functionality, performance, user-friendliness, stability, integration, security and end-to-end tests)

Har­mo­ni­sation of solution delivery engineering tools – efficient, standardised cooperation between development processes, including traceability

Customer: Swiss bank
  • Project management for the development of uniform tool support for engineering
  • Migration of selected projects and creation of requirements for use via new projects
  • Institutionalisation of CMMI Level 3 decisively furthered

IT Ser­vice Ma­nage­ment

Glo­ba­l re­lease and chan­ge ma­nage­ment trans­for­ma­ti­on ­pro­ject

Customer: Swiss bank
  • Preparation of detailed process documentation (L4) for global release and change management
  • Responsibility for global requirement engineering in relation to strategic system selection
  • Representation of CH interests in global design bodies
  • Test en­gi­neer/ana­lyst for CH interface solution
  • Provision of training documentation
  • Responsibility for implementation and testing for APAC, EMEA and se­cu­ri­ty tech­no­lo­gy

IT (Out)Sour­cing/Off-Sho­ring

In­ter­nal and external quality assurance within strategic outsourcing and infrastructure programme

Customer: Swiss bank
  • Establishment of a pragmatic risk and quality management system
  • Performance of risk assessments, validation of the quality plan and quality system
  • Scrutiny of external providers


IT Risk & Se­cu­ri­ty Ma­nage­ment

Establishment of effective internal controls (ICS) – risk minimisation and increased quality within IT

Customer: Swiss bank
  • Upgrading of control system in specialist departments and IT to ensure compliance with regulatory standards
  • Identification, implementation and establishment of relevant IT controls in cooperation with specialist department, IT and management personnel

In­te­gra­ti­on of IT risk- and IT ser­vice ma­nage­ment – all possible impact on business at a glance

Customer: Swiss retail bank
  • Design and establishment of an IT risk management system based on IT service management guidelines and service level agreements
  • Development of an integral reporting system with service performance indicators KPIs) and key risk indicators (KRIs)

Se­cu­ri­ty in­ci­dent and event ma­nage­ment

Customer: Swiss bank
  • Replacement of supplier infrastructure with Standard Linux Server to enhance performance and stabilise security log event correlation
  • Rollout of additional security event connector servers for 10-fold increase in global syntax analyser capacity
  • Upgrade of security correlation engines to latest release and migration of security monitoring content to the new environment

Development of a universally applicable decryption service

Customer: Swiss bank

Certain departments are required to provide documentation and statistics regarding the use of electronic systems. Facilitating a search of archived documents therefore requires the archive to be indexed. To ably meet both these requirements, a universally applicable decryption service was developed, implemented and rolled out. As a consequence, the two primary encoding methods can now be decoded up to high recursion levels.

Development of automatic classification and encoding of sensitive documents

Customer: Swiss bank

To prevent the leak of sensitive data, a system that automatically classifies and encodes sensitive documents on the basis of internal directives was developed, implemented and rolled out. The system is also now being continually developed to provide users with additional classification functions and protect all documents.

Development of encoding system for MS Of­fice documents and emails

Customer: Swiss bank

De­sign, im­ple­men­ta­ti­on and glo­ba­l rollout of a client-server solution to encode WORD, EXCEL and POWER­POINT documents and OUT­LOOK emails. The system is integrated within Windows and the MS Office suite and supports the prevention of data leaks. Persons outside the company cannot open encrypted documents.

Introduction of new malware detection tool

Customer: Swiss bank


Tech­ni­cal up­grade of a cash ma­nage­ment ap­pli­ca­ti­on – comprehensive quality assurance through specialist unit tests and a parallel run with the previous production environment

Customer: Swiss bank
  • Ana­ly­sis of input data and provision of notional test data set to carry out targeted specialist unit tests
  • Organisation and support for specialist business acceptance tests
  • Verification of correct processing using a parallel run with identical input data and GUI actions within the new test




Pragmatica AG
Bahnhofstrasse 28 CH-6300 Zug
Tel: +41 41 749 10 15, Fax: +41 41 749 10 14

Location Zurich

Pragmatica AG
Badenerstrasse 585 CH-8048 Zurich
Tel: +41 43 311 20 10, Fax: +41 43 311 20 11

Location Singapore

Pragmatica Singapore Pte. Ltd.
4 Battery Road #25-01 / Bank of China Building
SGP-049908 Singapore